In effect from 6 October 2026 · Version 2026-10-06
This policy explains what our apps collect, why, who else handles it, how long we keep it, and how to see, fix or delete it. One part applies to every app we run, and each app has its own section saying what that app collects and how it uses our providers. An app we have not released yet collects nothing until this policy has a section for it.
We do not sell personal information, we do not use it for advertising, and we never have.
Crew Cab Ventures, of Edmonton, Alberta, Canada, runs our apps. Our website is crewcabstudios.com. In this policy “we” and “us” mean Crew Cab Ventures.
Our privacy officer is Darren Wood. Write to him at hello@crewcabstudios.com about anything in this policy.
Our apps hold two kinds of information, and we handle them differently.
Yours. If you run or work for a business that uses our apps, we hold your account and your business's records. You deal with us directly, and this policy governs that.
Your customers' and other people's. When you use our apps, you give us information about other people, such as the customers you send a change order to. We hold that for you, as your service provider, and use it only to run the app for you. You decide what to collect and how long to keep it. If one of your customers asks us about their information, we send them to you and help you answer.
We use information to run the apps you signed up for, to sign you in and keep your account secure, to send the messages you ask the app to send, to bill you, to answer you, to find and fix problems, to improve the apps using statistics that do not identify anyone, and to meet our legal duties. We rely on your consent, given when you sign up and use the apps, and on what is needed to provide the service.
We do not use your information, or your customers', for marketing, and we do not let our providers use it for theirs.
We use service providers to run our apps. Each does a set job for us. They may use the information only to provide their service to us, and must protect it.
These are the kinds of providers we use, what each is for, and what it handles. Not every app uses every kind.
Services you connect. Some apps work with services you choose and connect, such as Jobber, your card platform, a texting service such as Quo, or your own AI assistant. Those are yours, not our providers. Each works on your authorization and under its own terms and privacy policy. An app reads from and writes to them only what its section describes, and you can disconnect them at any time.
We may also disclose information if the law requires it, and we will tell you unless we are not allowed to.
Our Service providers page names each company we use today, for each app, with what it does, what it handles and where it is. It shows the date it last changed. It is part of how we keep this policy current, and each app links to it beside this policy.
We update the list when we add or replace a provider within the kinds above. That does not change this policy, and we do not send a notice for it. Before we add a new kind of provider, collect a new kind of information, or use information for a new purpose, we change this policy and tell you first, as described under Changes to this policy.
Most of our providers store and process information in the United States, so your information leaves Canada and may be reachable by courts and authorities there. The Service providers page says where each one is. We choose providers that protect it to a standard comparable to Canadian law.
Some apps send information to an AI provider to draft, read, transcribe or answer. Each app's section says which feature sends what, and the Service providers page names the provider each one uses. We send only what the feature needs, only when someone uses it, and we choose providers whose business terms say they do not train their models on it. What an AI feature produces is a suggestion that a person reviews.
If you connect your own AI assistant (such as Claude, ChatGPT or Muse) to one of our apps, the assistant reads what you ask it to from the app. That assistant is yours: its provider's policy, not ours, covers what it does with what it reads.
When they are switched on, our websites and apps send error reports to our error reporting provider, record how pages are used with our product analytics provider, and count page views with our site analytics provider, so we can find bugs and make things easier to use.
We do not use advertising cookies or trackers.
We keep your records while your account is open, because that is what they are for: a record from two years ago can matter today. After you close your account you have 60 days to ask for an export. After that we delete your account and its records within 30 days, and from backups within a further 90 days. Logs are kept for up to 12 months. We keep what the law requires longer, such as billing records for tax, and what we need for a legal claim. An app's section says where it differs.
You can ask us to show you the personal information we hold about you, to correct it, or to delete it, and you can withdraw your consent (which may mean we can no longer provide an app). Write to hello@crewcabstudios.com. We will answer within 30 days, and we may need to check who you are first.
In Canada, the Personal Information Protection and Electronic Documents Act and Alberta's Personal Information Protection Act give you these rights. If you are not satisfied with our answer, you can complain to the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
In the United States, some state laws give residents similar rights, such as the right to know, correct and delete. We honour them where they apply. We do not sell or share personal information for advertising, and we will not treat you differently for asking.
If you are one of our customers' customers, ask the business that sent you the link first, since it is their record. If you write to us, we will pass your request to them and help them answer.
Connections use TLS. Keys and tokens for services you connect are encrypted before they are stored. Access to production systems is limited to the people who need it. No service can promise perfect security. If a breach creates a real risk of significant harm to you, we will tell you and the regulator as the law requires.
Our apps are for businesses. They are not meant for children, and we do not knowingly collect information about children.
Each version of this policy has a version number and an effective date at the top of the page. When a change matters, we tell account holders at least 14 days before it takes effect, by email and in the app, and our apps show a notice the next time you open them. A change matters when it adds a new kind of provider, collects a new kind of information, uses information for a new purpose, or reduces your rights.
Other changes take effect when we post them: wording made clearer, a new feature that works within this policy, or a provider added or replaced within the kinds above. The Service providers page shows the providers in use and the date that list last changed.
Darren Wood, privacy officer, Crew Cab Ventures, Edmonton, Alberta, Canada.
Email: hello@crewcabstudios.com
Changed (itschanged.app) is our app for change orders. A contractor writes a change order, sends it to their customer, and the customer signs off from a link on their phone. The part of this policy for every app applies to Changed too; this section adds what is particular to it.
From the contractor and their team:
From Jobber, when the contractor connects it: the account's name and phone, jobs with their properties and line items, clients' names, emails and phone numbers, products and services, and team members' names, emails and roles.
From Quo, when the contractor connects it: delivery reports for the texts Changed sent, and replies to them.
If a contractor sent you a change order through Changed, this part is for you. You do not have an account with us, and you never agree to our terms; the change order is between you and the contractor.
What we record when you open and sign off. When you first open the link; whether you ticked the consent box, when, and which version of the disclosure you saw; your name as typed; your signature, drawn or typed; when you signed off; your IP address and browser; and a fingerprint (a hash) of exactly what the page showed you. If you ask for changes, we keep your note. These are recorded so the sign-off can be proven later, which is the point of the product.
Where it goes. Into the signed PDF and its certificate page, emailed to you and to anyone else who signed off with an email address, and available from your link. The contractor's team sees it in Changed, and when the contractor uses Jobber, a link to the PDF goes on the job. Anyone with the PDF's check page address can see the change order's details with emails and phone numbers partly hidden.
Who controls it. The contractor. We hold it for them as their service provider and use it only to run Changed for them. We never use it to market to you, and we never sell it.
What we do not record. Your page and its PDF are never recorded by product analytics or session replay, and your signature is never sent to an error report. Site analytics may count that a sign-off page was viewed, without its private link, a cookie or anything that identifies you.
How long. As long as the contractor's account is open, then as the part for every app describes. Keep the PDF you were emailed: your link stops working once the records are deleted.
Your requests. To see, correct or delete your information, ask the contractor; their contact details are at the bottom of your page. If you write to us at hello@crewcabstudios.com, we will pass your request to them and help them answer.
Changed uses the kinds of providers in the part for every app, including file storage for photos, videos, logos and signed PDFs, email to send sign-in codes, invites, change orders and signed copies and to receive email sent to company addresses, and AI processing for the features below. The Service providers page names each one Changed uses and where it is.
Changed also works with services the contractor connects: Jobber, as described above, and Quo, to send texts from the contractor's own number. Texts that go from a tech's own phone are sent by that phone, not by us.
Nothing the AI drafts goes to a customer until someone on the team sends it.
Photos, videos and logos are stored at unlisted web addresses so the customer's page, emails and PDF can show them. Anyone with one of those addresses can open it. A video uploaded and then thrown away before its change order was saved may stay in storage until we clear it out.
The customer's page and its PDF are never recorded by product analytics or session replay, and the private link to that page is removed from every error report and analytics event before it is sent. Signatures, and what customers see or type, are never recorded anywhere outside Changed's own database.
An owner can delete the company in Settings. It closes at once: the team loses access, Jobber, Quo and connected assistants are disconnected, and customers' links stop working. Nothing in Jobber is deleted. We keep the company's records for 60 days so you can ask for an export, then erase them, and the part for every app describes backups and what the law makes us keep.
Matched (itsmatched.com) links a company's Jobber account to its company card platform. It suggests a Jobber job for each card charge, and when a person confirms, it writes the expense and its receipt to that job. The part of this policy for every app applies to Matched too; this section adds what is particular to it.
Matched uses kinds of providers from the part for every app, including: hosting and infrastructure; databases, which also keep uploaded statements; email, to send sign-in codes, invites, the Needs a job email and support replies; payments; error reports and product analytics; site analytics and page speed; AI processing for Ask Matched; and sign-in. The Service providers page names each one and where it is.
Matched also uses a bank connection provider, when it is switched on, so an owner can connect a bank card or American Express. The owner signs in to the bank in the provider's window, and the provider passes Matched the cards the owner chose and their posted charges. Plaid's end user privacy policy also applies to that connection.
Matched works with services you connect: Jobber, and your card platform, Float, Ramp or Brex, as described above. Matched only reads from your card platform and your bank; it writes nothing to them. If you connect your own AI assistant, such as Claude or ChatGPT, it can read your charges and matches and confirm or undo a match, as the person who connected it.
Otherwise, the part for every app applies.
Dose (doseapp.ai) is our app for pool service companies on Jobber. Techs log water chemistry on their phones, Dose reads test strips from a photo, readings sync back to Jobber, and the office sees everything in a dashboard. Dose also has its own privacy policy at doseapp.ai/privacy. The part of this policy for every app applies to Dose too; this section adds what is particular to it.
Dose does not use your device's location.
Besides those in the part for every app:
When a company uninstalls Dose from Jobber, access stops, the admin is emailed a link to an export, and 30 days later everything is permanently deleted, including photos and Jobber tokens. An admin can also ask for deletion, which can be cancelled for 7 days. Export links work for 24 hours. A removed tech's past readings stay attributed to them.
Crews Out (crewsout.com) is our app for time off on a crew that works in Jobber. Someone on the crew asks for days off on their phone and sends the request to their approver from their own WhatsApp or messages app. The approver approves or denies from a link, balances update, and approved time off can go on the Jobber schedule. The part of this policy for every app applies to Crews Out too; this section adds what is particular to it.
From the company (the owner and the office):
From someone on the crew who joins from their invite: the account they sign in with, and when they joined.
From Jobber, when the company connects it: the account's name, ID, country and when it was created, and each team member's name, email address, mobile number, time zone, whether they are the owner or an admin, whether they have an active Jobber seat, and when they were added to Jobber (used as a start date). Crews Out asks Jobber for permission to read clients only because Jobber requires it before it allows schedule items; Crews Out does not read clients, jobs, quotes or invoices.
Written to Jobber, only when "Show time off on the Jobber schedule" is on and only after a request is approved: one all day task assigned to that person, titled with their name and the type, with the request number. Crews Out moves the task when a change is approved and deletes it when the time off is cancelled. Jobber is told not to email the person about it. Crews Out edits and deletes only the tasks it created.
Crews Out never sends a WhatsApp message or a text. When someone asks for time off, approves it, cancels it, or invites someone, Crews Out opens WhatsApp or the messages app on their own phone with the words filled in, and they press send. The words can include the dates, the type, the note the person added, and a link back to Crews Out. The message goes through WhatsApp, Apple or their phone company, under that service's own terms. Crews Out never sees the message after that, never stores it and never reads replies.
If you are on a crew that uses Crews Out, your employer added you, and the records about you are your employer's. We hold them for your employer as their service provider, and use them only to run Crews Out for them.
To see, correct or delete your information, ask your employer first. If you write to us at hello@crewcabstudios.com, we will pass your request to them and help them answer.
Crews Out uses the kinds of providers in the part for every app that it needs, including hosting, a database, email to send sign-in codes and to bring "Talk to a person" messages to us, sign-in with Google, AI processing for the features below, and, when they are switched on, error reports, product analytics and page speed. Crews Out stores no files. The Service providers page names each one Crews Out uses and where it is.
Crews Out also works with services people connect: Jobber, as described above, and their own AI assistant, below. WhatsApp and the messages app on someone's phone are theirs, not our providers.
What AI reads is a suggestion that a person checks. Approving is always a person's tap.
When error reports and product analytics are switched on, the private part of approve links, crew invites and office invites is removed from every error report and analytics event before it is sent. Approve pages, invite pages, the crew list and each person's own page are never recorded by session replay.
We keep a company's records while it is open. Anyone in the office can download them at any time, as spreadsheets or one file, in Settings, Company. Download your records never includes approve links, invite links or Jobber tokens.
An owner can delete the company in Settings. It closes at once: nobody can open it, approve links, crew invites and office invites stop working, connected assistants are turned off, and Jobber is told to remove Crews Out and its tokens are forgotten. Tasks already on the Jobber schedule stay there. We keep the company's records for 60 days so you can ask for an export or change your mind, then erase them, along with the accounts of people who were only on that company. The record of who agreed to our terms keeps the email address and loses the company. The part for every app describes backups and what the law makes us keep.
Disconnecting Jobber in Settings, or removing Crews Out from Jobber's side, ends the connection at once and forgets the tokens. The tasks already on the schedule stay in Jobber.
Weather X (crewcabstudios.com/weatherx) is our app for Jobber companies whose work depends on the weather. Each morning it writes the forecast onto every job with a visit in the next 7 days, as a note in Jobber. When a visit is completed, it writes a second note with the last forecast and the weather that actually happened that day. It can also put each day's forecast on your Jobber schedule. The part of this policy for every app applies to Weather X too; this section adds what is particular to it.
Weather X does not read or store your clients' names, phone numbers, email addresses or street addresses. It does not ask Jobber for invoices, quotes, payments, expenses, timesheets or messages to clients. It does not use your device's location. It takes no payment today, so it holds no billing details.
Forecasts and records of actual weather come from Open-Meteo. For each lookup we send a latitude, a longitude and a date range, and nothing else. No account name, job, client or address goes with it, and the request does not say which company it is for. If an admin enters a town for the calendar forecast, the text they typed is sent to Open-Meteo once, to find its coordinates. With no town entered, the calendar forecast is for the area where most of that week's visits are, worked out from the same coordinates. Open-Meteo is credited on every note, as its data licence (CC BY 4.0) requires.
The actual weather is Open-Meteo's analysis for that location and day. It is not a measurement taken at the property.
Weather X uses the kinds of providers in the part for every app that it needs, including hosting, a database, sign-in with Google, and a weather data provider for the lookups above. The Service providers page names each one Weather X uses and where it is.
Weather X works with one service you connect: Jobber, the integration itself.
We keep a company's records for as long as Weather X is connected. When you disconnect, from the Weather X page or from Jobber, it stops reading your schedule and stops writing notes at once, and Jobber cancels the tokens it gave us. The notes already on your jobs stay in your Jobber account. They are your records, and we can no longer reach them. Disconnecting from the Weather X page removes the forecast items from your schedule first. Disconnecting from Jobber's side does not give us the chance, so up to 7 of them stay until you delete them.
After a disconnect we keep our own records so that you can reconnect the same account and carry on. To have them deleted, email hello@crewcabstudios.com and we will permanently delete your company's records, including the cancelled tokens, within 30 days. A signed-in session on the Weather X page lasts up to 30 days.